A blog about smart marketing and conversion optimization.

7 ways to build trust with potential customers

This is a guest post written by Susan Payton, President of Egg Marketing & Communications.

These days, it’s not the company with the giant billboard that gets the customer, it’s the one who bothered to build a relationship with her. These days, consumers want to connect with brands in new and meaningful ways. They want to trust the brands they give their money to. Do your customers trust you? Would they refer their friends toRead more…

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This is a guest post written by Susan Payton, President of Egg Marketing & Communications.

These days, it’s not the company with the giant billboard that gets the customer, it’s the one who bothered to build a relationship with her. These days, consumers want to connect with brands in new and meaningful ways. They want to trust the brands they give their money to. Do your customers trust you? Would they refer their friends to you?

 

Building trust is easier than it sounds, but it takes time. You do this through providing great content on your blog and website and through your interactions online. Do these consistently and you’ll not only build traffic to your site, and your social media following will grow, but you’ll begin to see that you’ve created relationships with people who then become your customers.

 

1. Listen to your potential customers. Find out what their pain points are, and find ways to solve them. It might have nothing to do with what you sell. For example, if someone on Twitter needs a web designer, refer one to them.

 

2. Engage in conversation. Twitter and Facebook are great places to talk to people of all walks of life. Jump in conversations (read: do not push your product) and see where it leads.

 

3. Create valuable content. Your blog is the key to building trust. By providing content that solves people’s problems or otherwise entices them, you are making them aware of your brand, and building that trust.

 

4. Let your product sell itself. With trust marketing, you don’t need to push your
product. Certainly, offer sales and discounts where appropriate, but let that trust work its magic. The sales will come.

 

5. Share, share, share. Share content that’s not your own. Share a good recipe. Share someone else’s good news. That’s how you connect to people.

 

6. Thank your customers. Call out customers who are your brand evangelists publicly to thank them. Give them freebies just for loving you.

 

7. Become an expert in your field. Be the go-to name for news, tips and advice in your industry. If you’re in eco-friendly cleaners, be the resource for getting out stains the environmentally friendly way.

 

Give it time; building trust between a brand and a consumer takes as long (if not longer) than trust building between friends. But you’ll see over time that business picks up, and it won’t be because of that Yellow Pages ad.

 

Susan Payton is the President of Egg Marketing & Communications, an internet marketing firm specializing in marketing communications, copywriting and blog posts. She’s written two books: 101 Entrepreneur Tips and Internet Marketing Strategies for Entrepreneurs, and blogs for several sites, including The Marketing Eggspert Blog, as well as Mashable, Small Business Trends, FutureSimpleBizLaunch and Lead411. Follow her on Twitter @eggmarketing.

 

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Product is everything

Yes, a good sales guy can close some deals, BUT WITHOUT PRODUCT

It doesn’t snowball.

Yes, a huge SEM spend will produce revenue, BUT WITHOUT PRODUCT

The margins will be thin.

Yes, PR explodes a business, BUT WITHOUT PRODUCT

It falls away.

The product can be widgets, time, a book, or the promise of better results, but the story’s always the same. Great companies with great revenues are built on great products.

Yes, you need distribution channels, but if you’re wonderingRead more…

Continue reading >

Yes, a good sales guy can close some deals, BUT WITHOUT PRODUCT

It doesn’t snowball.

Yes, a huge SEM spend will produce revenue, BUT WITHOUT PRODUCT

The margins will be thin.

Yes, PR explodes a business, BUT WITHOUT PRODUCT

It falls away.

The product can be widgets, time, a book, or the promise of better results, but the story’s always the same. Great companies with great revenues are built on great products.

Yes, you need distribution channels, but if you’re wondering where to put the next dollar, put it into product. 10 Wows speak more loudly than 100 Ehs.

...Read less

Clever marketing talks to people like they’re smart

The best marketing messages speak to me like I’m smart.

Big brands create big-budget, head-in-the-clouds taglines and messages. Case in point: AT&T’s tagline is “Your world. Delivered.” What does that mean?

That’s all well and good for big brands — I suppose — but I expect more from your nimble, performance-focused business.

State benefits in simple English. It’s great to have voice, flavor and humor, but let’s not be ridiculous. Consider the Yahoo! Mail marketing message below.Read more…

Continue reading >

The best marketing messages speak to me like I’m smart.

Big brands create big-budget, head-in-the-clouds taglines and messages. Case in point: AT&T’s tagline is “Your world. Delivered.” What does that mean?

That’s all well and good for big brands — I suppose — but I expect more from your nimble, performance-focused business.

State benefits in simple English. It’s great to have voice, flavor and humor, but let’s not be ridiculous. Consider the Yahoo! Mail marketing message below. Am I to take seriously that an online email solution will “bring my words to life?”

yahoo mail homepage

I know what email programs are capable of. One inbox might be better than another, but it’s not likely that one of the benefits will be breathing precious life into my daily compositions.

Now let’s look at Gmail’s message.

I get it. Lots of space, less spam, and mobile access. Take it or leave it. This is a company I believe in, so needless to say, I’m biased. But there are no outrageous promises here about bringing my words to life — only a few benefits very relevant to what I expect of an online email service. These are, for the most part, the things I care about.

Let’s take another example: Mint.com versus Quicken. Yes, they’re both Intuit companies now, so there are similarities, but to make my point, I’ll just look at the biggest words on the homepage of each.

Mint: The best free way to manage your money

Yup. I get it. What is it? An online tool to manage my money. Why should I use it? It’s apparently the best free way to do that.

Quicken: Find balance with Quicken

Punny, yes. But will this personal finance tool really bring “balance” to my life? Unlikely. Why not use the biggest words on the page to tell me what it is and why I should use it?

Your marketing message can be clever without speaking to people like they’re fools. In fact, any message — all marketing aside — is better received when you make people feel smart. That’s one thing about clever marketing: when it hits, you feel no pain.

What are some marketing messages that treat you kind? Can you name some that suck? Tell us in the comments, or better yet, tell us on Twitter.

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